Shipping Policy
At SanKits, we’re pleased to offer FREE shipping on all orders to ensure a seamless shopping experience for your emergency and safety essentials!
Order Processing Times
Once your order is placed, please allow 1-3 business days for processing and dispatch. “Dispatched” means your order has been handed over to our shipping carrier and is on its way to your address. During peak times or holidays, processing may extend up to 7 business days.
Estimated Shipping Times
Delivery times depend on your location and start after your order is dispatched. Below are the estimated transit times by region:
- US: 15-20 business days
- UK: 17-25 business days
- Australia: 15-24 business days
- Canada: 14-20 business days
- Worldwide: 20-30 business days
Please note that during peak periods or holidays, shipping carriers may face delays outside our control. International orders may also encounter customs delays, potentially extending the timeframe.
Order Changes & Accurate Shipping Details
Providing complete and accurate shipping details during checkout is essential to ensure smooth delivery. Incomplete information can result in delays or cancellations. For address verification issues, our customer support team will contact you within 3 business days to confirm your shipping information. If we do not receive a response, we reserve the right to cancel your order.
If you notice an error in your shipping details, please contact us via our Contact Us page within 24 hours of placing your order. While we will do our best to accommodate changes, we cannot guarantee modifications after this period.
Delayed Delivery
At SanKits, we strive for prompt delivery, but delays may occur due to factors beyond our control, such as:
- Carrier disruptions
- Weather conditions
- Transit issues
We will collaborate with the courier to resolve any problems and provide you with updates on your order’s status. In rare cases, delays during processing may occur due to:
- Product availability
- Address verification
- Payment issues
If such circumstances arise, we will notify you promptly. While we are not liable for delays caused by external factors, we are here to assist you with any concerns.
Lost or Stolen Packages
Although we work with trusted carriers, SanKits cannot control events once your package is in transit. If your package is lost or stolen, please contact us via our Contact Us page.
We recommend filing a claim directly with the courier as they may require additional information. SanKits will also follow up with the courier and keep you updated. While we cannot be held responsible for lost or stolen packages, we will assist to the best of our ability. Depending on the situation, we may offer a replacement if the package is not recovered.
Shipping Policy Changes
SanKits reserves the right to update or modify this Shipping Policy at any time without prior notice. We encourage customers to review this policy periodically for any changes that may affect their orders.
By purchasing from SanKits, you agree to this Shipping Policy and any updates made to it. For any questions or concerns, please contact us via our Contact Us page.